and precise communication with team members is essential for successful
specialists often divide communication practices into three different
domains. The first recognizes that communication varies depending on the
setting: team meetings, small groups, one-on-one, etc.
The second focuses on the purpose or intent of communication: to
persuade, to inform, to challenge, to analyze, to speculate, to solve
problems, etc. The third
domain is pragmatic communication: to explain, to ask for or receive
directions, to command, to request information, etc.
In all three domains, individuals speak, listen, and respond both
verbally and nonverbally (facial expressions, gestures, tone, body
position, etc.) The
discerning communicator must work to understand the relationship between
listening and speaking, to recognize the connection between speech and
non-verbal clues, and to detect the subtleties of how they interact.
Skillful leaders then must listen critically, express themselves
clearly and meaningfully, and assess the validity, reliability, and
meaningfulness of complex communication in all three domains.
are ten important things that you can do to improve your communication:
pertinent questions that seek real knowledge.
questions and inquiries to empower others.
carefully for the true intent of a speaker's message.
for meaningful nonverbal communication.
the message to check for your own understanding of the message.
alert to the speaker's emotions and feelings.
to the whole message; don't focus on just one part.
to see if your listener has heard the message that you intended.
to avoid words that are all inclusive: all, never, everybody,